Americas Pet Pals
Phone: 704-661-4215 - Email:

Policies

Our Policies

Reserving Services
An initial “meet and greet” visit will be scheduled for all new clients and is free of charge. This meeting allows you to meet us and introduce us to your pet. We’ll gather pertinent information specific to the care of your pet and will obtain a key and/or instruction for entering your home. It is highly recommended that you allow us to keep your key on file for your future travel needs. Your key will be coded and locked in a secure place.

We operate on a first-come, first-serve basis. Therefore, it is strongly recommended you reserve services as soon as your travel plans are confirmed, as we are busy all year and often book to capacity. If you have to leave unexpectedly, we will accommodate your needs as well as possible, but cannot guarantee the availability of last minute services.

All pet visits requested, changed or cancelled must be called into the office. Voicemail, email or notes left for your pet sitter cannot be accepted as firm reservations or changes. This practice ensures that our office carries full responsibility for making sure visits are made when they are supposed to be.

Service Cancellations
Pet sitting service cancellations generally require at least 48 hours notice. Less than 48 hours may carry a 50% cancellation fee. If you return home early from a trip, we do not refund any unused visits as your time slot cannot be replaced at such late notice.

Weather
In the event of extreme hot or cold temperatures, or icy/snowy, flooded roads or sidewalks, your pet’s outdoor time/walk may be limited to help ensure the safety of both your pet and pet sitter. In these circumstances, more time indoors will be spent with your pet in the form of playtime and TLC.

*Referral Bonus Program
Refer someone to us and receive $20 or a credit of $20 towards your next booking! Your friend simply needs to mention that you referred them and upon their signing up, using and paying for service, your bonus will be issued.

We appreciate you referrals and loyalty!

*Some restrictions may apply

 



Contact:
Phone: 704-661-4215
Hours: 9:00am - 5:00pm Mon-Fri
Email:
Owner: Terri Kiger


Copyright:
Americas Pet Pals, Inc.
All Rights reserved
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