An initial “meet and greet” visit will be scheduled for all new clients
and is free of charge. This meeting allows you to meet us and introduce
us to your pet. We’ll gather pertinent information specific to the care
of your pet and will obtain a key and/or instruction for entering your
home. It is highly recommended that you allow us to keep your key on
file for your future travel needs. Your key will be coded and locked in
a secure place.
We operate on a first-come, first-serve basis. Therefore, it is
strongly recommended you reserve services as soon as your travel plans
are confirmed, as we are busy all year and often book to capacity. If
you have to leave unexpectedly, we will accommodate your needs as well
as possible, but cannot guarantee the availability of last minute
All pet visits requested, changed or cancelled must be called into
the office. Voicemail, email or notes left for your pet sitter cannot
be accepted as firm reservations or changes. This practice ensures that
our office carries full responsibility for making sure visits are made
when they are supposed to be.
Pet sitting service cancellations generally require at least 48 hours
notice. Less than 48 hours may carry a 50% cancellation fee. If you
return home early from a trip, we do not refund any unused visits as
your time slot cannot be replaced at such late notice.
In the event of extreme hot or cold temperatures, or icy/snowy, flooded
roads or sidewalks, your pet’s outdoor time/walk may be limited to help
ensure the safety of both your pet and pet sitter. In these
circumstances, more time indoors will be spent with your pet in the
form of playtime and TLC.
*Referral Bonus Program
Refer someone to us and receive $20 or a credit of $20 towards your
next booking! Your friend simply needs to mention that you referred
them and upon their signing up, using and paying for service, your
bonus will be issued.